Refund Policy

Last updated November 6, 2026

We want you to feel confident choosing Hooked on Vino. Eligible purchases may be refunded under the terms below.

Refund eligibility

You may request a full refund within seven days of activation or one year of purchase, whichever expires first, provided fewer than 20 questions have been answered.

Every submitted answer counts, whether correct or incorrect, including repeat attempts. Free demo questions and Master examples are excluded. For a collection or package, the limit applies across the included Centuries, and the refund covers the entire purchase.

An unactivated purchase remains eligible for one year from the purchase date. Activation occurs when you first open a purchased Century or redeem its access key. For packages, the first activation starts the seven-day period for the package.

Gift purchases

The same eligibility terms apply to gifts. The recipient’s activation starts the seven-day period, and the one-year limit runs from the original purchase date. Refunds are returned to the purchaser.

Requesting a refund

Email HOV@thecenturysystem.com with your order number and purchase email address. We will review your request and respond within three business days.

Approved refunds cover the amount paid and are returned to the original payment method. Your bank or payment provider determines when the credit appears. Refunded access keys are cancelled, and access and progress associated with the refunded purchase are removed.

Technical problems

If you cannot open your Century or use your key, contact us for assistance. This policy does not limit any rights you may have under applicable law.